Missed calls on the tools.
It answers, books the site visit or logs the job, and sends you a notification. You see it when you’re free.
No more faded receipts in the back of the ute.
No more forgotten jobs. No more missed materials. No more quotes at 9pm. Get the job done with your voice. Just call the number and brain dump.
One number for everything
You, your crew and your customers all ring the same number.
You still answer your own phone. When you can’t, it picks up. And when you or your crew ring it, it gets the admin done while you talk.
When you call
Brain dump the job.
- Logs jobs, materials and charge-ups as you talk
- Talk through the site, or film it as you walk, and it drafts the quote, the invoice or the charge-up
- Snap a photo of a receipt or a plan, and it goes straight into the quote
- Tells you what’s on tomorrow
When your crew calls
Their day, read out.
- Knows their mobile, asks for their PIN
- Tells them their jobs and tasks
- Logs their hours and materials on each job
- Logs any near misses
When a customer calls
You first. It’s the backup.
- Customers ring your normal number, and you answer like always
- It only picks up when you can’t: after hours, up a ladder, or when you’d rather it did
- Answers in a friendly Kiwi voice, with your business name
- Takes the name, the job, the address and a number
- Books the site visit around when you’re free
- Anything dangerous: ring 111 first
Mike, from the ute7:42am
Your headaches, sorted.
Quotes at 9pm.
Film the site walk and talk as you go, or talk it through on the drive home. The quote’s drafted from your own price sheet. Missing a material? It finds local suppliers and gives you options.
Forgotten jobs.
Ring it in from the van. It’s on the list before you’ve started the engine.
Site safety forms nobody fills in.
Report a near miss from the van. Run the toolbox talk by phone: it asks each person the safety questions and logs their answers.
Lost in the WhatsApp group chat.
Every message in one place, with who it’s for.
Nobody reads the staff notices.
Friday drinks, a barbecue lunch, a new rule on site. Write it once, and everyone hears it on their next call. You see who’s heard it.
Apprentice stuck on an install.
Load in your product and install manuals. They ring the line, and it talks them through it, step by step, while you’re on another job.
Customers you never hear from again.
It rings past customers when a service or seasonal maintenance is due, and books them back in. Happy with the job? It asks them for a Google review.
Start with voice. Add what you need.
Built with you, for you.
You decide what you want. It starts with the phone line, and everything else gets added on. Switch on the ones you want, and leave the rest. Watch them come on below, or have a go yourself.
Start with
- Phone line and messagesNever miss a call, or the work that comes with it. It picks up when you can’t, and gets everything in your head out of it: ring it, say the job, and it’s logged. Every call and message lands in one place. Always on.
- BookingsBooks site visits for when you’re free.
- Staff line and tasksYour crew ring in, hear their jobs and log work by talking.
- QuotesFilm the site and talk it through. It drafts the quote from your price sheet. Save your regular jobs, like a deck, as ready-made quotes. It flags risks like asbestos. You set the price, always.
- SuppliersMissing a part? It finds local suppliers for the odds and ends you don’t stock, and gives you options.
- Invoices and chasing paymentSends the invoice when the job’s done, with every charge-up on it. Then it chases payment until it’s paid.
- Job reviewsLooks back over finished jobs, so your estimates get closer every time. Then it asks happy customers for feedback, and turns the good ones into Google reviews.
- SafetyNear misses and hazards, logged by phone, with WorkSafe reminders.
- Team announcementsWrite it once. Everyone hears it on their next call.
- Your own moduleTell us what you need. We’ll quote it first.How it works
Talk to the line
We’ll set it up with your business name and show you around.
Got an idea? Just Call It In.
- 1
Tell us.
Ring it in or type it. Add a photo if it helps.
- 2
We’ll be straight with you.
If it’s worth building, we’ll say so. If you can already do it, we’ll show you how.
- 3
Price first.
You get a quote before anything’s built. Nothing happens until you say yes.
Got Fergus and Xero? Keep them. Don’t? You don’t need them.
Already running Fergus and Xero? It runs alongside them and fills the gaps they leave. Running the lot from a notebook, an Excel spreadsheet and the group chat? It can do your quotes, jobs and invoices for you. Your call.
| What it does | Fergus | Xero | Call It In |
|---|---|---|---|
| Answers your phone when you can’t | – | – | ✓ |
| Books site visits | ✓ | – | ✓ |
| Staff line: jobs and hours logged by talking | – | – | ✓ |
| Quotes | ✓ | ✓ | ✓ |
| Quotes from a site walk video | – | – | ✓ |
| Hours and materials on each job | ✓ | – | ✓ |
| Invoices | ✓ | ✓ | ✓ |
| Payment reminders | – | ✓ | ✓ |
| Rings customers about unpaid invoices | – | – | ✓ |
| Local supplier options | – | – | ✓ |
| Google review requests | – | – | ✓ |
| Toolbox talks and notices by phone | – | – | ✓ |
| Job board for the office | ✓ | – | – |
| Accounts, GST and payroll | – | ✓ | – |
Got a system? Nothing gets replaced. Don’t have one? It can be your system.
Pick your size.
Every plan gets everything. Plans differ only by call minutes, quotes and office logins. Your crew are always unlimited.
Starter
For owner-operators
$249/month
+ GST. Or $2,490 a year + GST, 2 months free.
- 200 call minutes a month
- 30 quotes a month
- 3 office logins
- Unlimited crew on the phone line
Crew Most popular
For small crews
$449/month
+ GST. Or $4,490 a year + GST, 2 months free.
- 400 call minutes a month
- 100 quotes a month
- 8 office logins
- Unlimited crew on the phone line
Company
For larger teams
$749/month
+ GST. Or $7,490 a year + GST, 2 months free.
- 750 call minutes a month
- 250 quotes a month
- 20 office logins
- Unlimited crew on the phone line
Custom
For groups and branches
Talk to us
Built around how you work.
- Call minutes to suit
- Quotes to suit
- Office logins to suit
- Unlimited crew on the phone line
We never cut off your calls. You’ll get a heads-up at 80% and 100% of your minutes or quotes, and if you go over twice in 12 months we’ll move you up a plan.
One-off setup $495, added to your first payment: we build your receptionist, greeting, answers, staff and PINs with you. GST is added at checkout. Monthly plans have a 3-month minimum, then 30 days’ notice. See our terms of service.
Every plan includes
- 24/7 receptionist. Takes messages, books quote visits and answers with your own answers.
- Team line. Timesheets by phone with a PIN, read-backs, safety reports and running jobs by phone.
- Quotes. Drafted from a site-visit chat or walkthrough, priced from your own lists, checked against past jobs, sent by email.
- Jobs and invoices. Time and materials, receipt scanning, invoices shared or emailed, and copied to Xero or MYOB.
- Your office. Today screen, messages, tasks, safety register, team announcements and an email summary.
- Safe sign-in. Two-factor sign-in, with roles for owners, office and crew.
- Australian-hosted data (Sydney).
Who built it? Liam from Incendo.
Built by Incendo. Liam sets it all up with you: your greeting, your answers, your crew and their PINs.
Who’s in your corner? Keira.
We check in every week while you get going. When you want something new, I’m your first call.
Good to know
What does it know about my business?
Only what you give it. If it doesn’t know, it says so and takes a message.
What if something is an emergency?
It tells the caller to ring 111 first, then marks the message urgent.
Does it send quotes to my customers?
Not on its own. It drafts the quote for your team to check and price. When you’re happy, you send it from the portal by email or private link, or as a PDF. The phone line never sends anything to a customer.
Can different staff see different things?
Yes. Owners, office and crew each have their own role, so people only see what they need.
Is my business information safe?
Every portal user signs in with two-factor, staff need a PIN on the phone line, and your data is stored in Australia (Sydney). The receptionist only answers from information you approve.
Can I switch off parts I don’t use?
Yes. Every module can be switched on or off.
What if I don’t use Fergus or Xero?
You don’t need them. It can draft your quotes, log your jobs and send your invoices. Most tradies start with the phone line and add the rest.
Do I have to stop using Fergus or Xero?
No. Call It In works alongside them. Copy the quote into the system you already use, or let the portal make the PDF.
How much does it cost?
From $249 a month plus GST, with every feature included. Plans differ only by call minutes, quotes and office logins, and your crew are always unlimited. There’s a one-off $495 setup.
Can I cancel?
Monthly plans have a 3-month minimum, then 30 days’ notice. Annual plans are paid for the year.
Hear it answer your phone.
We’ll set up a demo with your business name. Ring it, and watch the jobs land.
Book a demo